CFSC · Customer Service Champions · Insurance · Mis-selling

How Paytm Can Sell Insurance to 500 Million Indians

PayTM Karo has captured the imagination of Indians. So while 200+ million Indians are already registered on their platform, selling them financial services is a big challenge. Here are the challenges that I perceive for the Paytm Payments Bank. Financial Behavior Financial decisions is a deeply personal behavior thing. Improving financial behavior with technology is an… Continue reading How Paytm Can Sell Insurance to 500 Million Indians

Financial Planning · Investments · Life Skills · Mis-selling · Money Behaviour · ServeTM

Mis-selling Cases

While systems for Banking ethics and code for customer support are in place, the Deputy Governor, RBI highlighted the growing cases of mis-selling in India. Here’s an extract of the speech of Shri S. S. Mundra, Deputy Governor, RBI. There has been increasingly large number of cases of mis-selling of third party products, particularly insurance products to… Continue reading Mis-selling Cases